Last updated: 7 October 2026.
1. Right of withdrawal (14 days)
Under Decree-Law No. 24/2014 of 14 February, a Customer who is a consumer may cancel their purchase within 14 days of the day on which they receive the products, without having to give any reason.
To exercise this right, simply inform us of your decision by a clear statement sent to info@blemsaboresdeportugal.com or by post to our address, quoting your order number. You may, if you wish, use the model form below. We will send you an acknowledgement of receipt of your request by email.
2. Exception: opened bottles
For reasons of health protection and hygiene, the right of withdrawal does not apply to bottles that have been opened or whose seal has been broken after delivery (Article 17(1)(e) of Decree-Law No. 24/2014). Returned bottles must be closed, sealed and in good condition.
3. How to return products
- Return the products within 14 days of informing us of your withdrawal, to: Docimaior, Rua do Mantas, s/n, Vale de Óbidos, 2040-406 Rio Maior.
- Pack the bottles securely to prevent breakage in transit.
- The direct cost of returning the products is borne by the Customer, unless the product is damaged, faulty or does not match what was ordered.
4. Refunds
We will refund all payments received, including the original delivery costs (with the exception of any supplementary costs resulting from your choice of a type of delivery more expensive than the standard delivery we offer), within a maximum of 14 days of the date on which we were informed of your withdrawal. We may withhold the refund until we have received the products back or until the Customer has supplied proof of having sent them, whichever is the earlier.
The refund will be made using the same means of payment as used for the purchase, unless the Customer has expressly agreed otherwise, and at no cost to you.
5. Damaged, faulty or incorrect products (statutory guarantee)
If you receive a product that is broken, spoiled, faulty or different from the one you ordered, please contact us at info@blemsaboresdeportugal.com, ideally with photographs and your order number. Under Decree-Law No. 84/2021 of 18 October, the Customer is entitled to have the product brought into conformity (replacement) or, where applicable, to a price reduction or a refund, free of any charge, including transport costs.
We recommend that you check your order on receipt and let us know as soon as possible, so that we can resolve the matter quickly.
6. Cancellation before dispatch
If you wish to cancel an order that has not yet been dispatched, please contact us. We will cancel it and refund the full amount paid.
7. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Docimaior – Comércio e Distribuição de Produtos Alimentares, Unipessoal, Lda., Rua do Mantas, s/n, Vale de Óbidos, 2040-406 Rio Maior · info@blemsaboresdeportugal.com
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Order no.: … · Received on: …
Name of consumer: …
Address of consumer: …
Date and signature (only if this form is submitted on paper): …
8. Complaints
In the event of a consumer dispute, the consumer may refer the matter to an alternative dispute resolution body (Law No. 144/2015 of 8 September), namely:
- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Consumer Dispute Information and Arbitration) — www.cniacc.pt · Tel.: 213 847 484 · Email: cniacc@fd.unl.pt
- Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Dispute Arbitration Centre) — www.centroarbitragemlisboa.pt · Tel.: 218 807 030
A full list of alternative dispute resolution bodies is available on the Portuguese Consumer Portal (Portal do Consumidor): www.consumidor.gov.pt.
The consumer may also lodge a complaint in the Livro de Reclamações Eletrónico (Electronic Complaints Book).