Last updated: 7 October 2026.
This English version is provided for your convenience. In the event of any discrepancy, the Portuguese version prevails.
1. Seller details
These Terms and Conditions govern the sale of products through the online shop at www.lojablemsaboresdeportugal.com (the “Shop”), operated by:
Docimaior – Comércio e Distribuição de Produtos Alimentares, Unipessoal, Lda. (brand: B.LÊM – Sabores de Portugal)
NIPC/NIF (Portuguese company and tax number): 508 892 697
Registered office: Rua do Mantas, s/n, Vale de Óbidos, 2040-406 Rio Maior, Portugal
Email: info@blemsaboresdeportugal.com
Telephone: +351 243 996 236 (call charged at Portuguese national landline rate)
The contract is concluded in the Portuguese language and is governed by Portuguese law, in particular Decree-Law No. 24/2014 of 14 February (distance contracts), Decree-Law No. 7/2004 of 7 January (electronic commerce) and Decree-Law No. 84/2021 of 18 October (guarantees for consumer goods).
2. Minimum age
The sale or supply of alcoholic beverages to persons under the age of 18 is prohibited (Decree-Law No. 50/2013 of 16 April, as currently in force). Please drink responsibly and in moderation.
By using the Shop and placing an order, the Customer declares that they are at least 18 years of age. The Shop may refuse or cancel orders whenever there is any indication that the purchaser or the recipient is a minor. Further information is available on our Responsible Sale page.
3. Products and product information
The main characteristics of each product (name, volume, alcohol content, ingredients and allergens) are stated on the relevant product page and on the label. Photographs are for illustrative purposes only; in the event of any discrepancy, the information on the label of the product delivered shall prevail. All products are subject to availability.
4. Prices
Prices are shown in euros and include VAT at the applicable statutory rate. Shipping costs are calculated and displayed at checkout, before the Customer confirms the order. The price applicable is the one shown at the time the order is placed.
Whenever a price reduction is announced, the previous price shown is the lowest price charged for the same product in the 30 days preceding the reduction.
5. Placing an order and formation of the contract
- The Customer selects the products, enters their billing and delivery details and chooses the shipping and payment methods.
- Before confirming, the Customer can review and correct all order details.
- The order is completed by clicking the payment button, which entails an obligation to pay.
- Once the order has been placed, the Customer will receive an email confirmation with a summary of the purchase. The contract is deemed to have been concluded upon that confirmation.
In the event of an obvious error in the price or description of a product, we will inform the Customer, who may either confirm the order on the correct terms or cancel it and receive a full refund.
6. Payment
The available payment methods are shown at checkout (for example, Multibanco, MB WAY and credit or debit card). Payments are processed through secure platforms, and the Shop does not have access to full card details.
7. Shipping and delivery
Shipping terms, delivery times and costs are set out on our Shipping and Delivery page. Unless otherwise agreed, orders are delivered within a maximum of 30 days from the conclusion of the contract. The risk of loss of or damage to the products passes to the Customer when the Customer (or a third party designated by the Customer, other than the carrier) takes possession of the products.
8. Right of withdrawal
A Customer who is a consumer may withdraw from the contract within 14 days of the date on which they receive the products, without giving any reason. The conditions, exceptions and procedure for exercising this right are set out on our Returns, Refunds and Warranty page.
9. Guarantee
Products are covered by the statutory guarantee of conformity provided for in Decree-Law No. 84/2021. If the product delivered is not in conformity (for example, a broken bottle, a spoiled product or a product different from the one ordered), the Customer should contact us so that the problem can be resolved free of charge, in accordance with the law.
10. Personal data
Personal data is processed in accordance with our Privacy Policy.
11. Intellectual property
The trade marks, logos, text, photographs and all other content of the Shop belong to Docimaior or to their respective owners and may not be reproduced without prior written permission.
12. Complaints and dispute resolution
Any complaint may be sent to info@blemsaboresdeportugal.com.
In the event of a consumer dispute, the consumer may refer the matter to an alternative dispute resolution body (Law No. 144/2015 of 8 September), namely:
- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Consumer Dispute Information and Arbitration) — www.cniacc.pt · Tel.: +351 213 847 484 · Email: cniacc@fd.unl.pt
- Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Dispute Arbitration Centre) — www.centroarbitragemlisboa.pt · Tel.: +351 218 807 030
A full list of alternative dispute resolution bodies is available on the Portuguese Consumer Portal (Portal do Consumidor): www.consumidor.gov.pt.
The consumer may also lodge a complaint in the Livro de Reclamações Eletrónico (Electronic Complaints Book).
13. Governing law
These Terms and Conditions are governed by Portuguese law. This choice of law does not deprive the consumer of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence. In the event of a dispute, jurisdiction shall lie with the courts determined in accordance with the law.
14. Changes
We may update these Terms and Conditions from time to time. The version applicable to each order is the one published at the time the order is placed.