Frequently Asked Questions

Orders and payment

Which payment methods do you accept?

The available payment methods are always shown at checkout, before you complete your purchase (for example, Multibanco, MB WAY and credit or debit card). Payments are processed through secure platforms and we never have access to your full card details.

When is my order confirmed?

As soon as you complete your purchase, you will receive a confirmation email with a summary of your order. If there is an obvious error in the price or description of a product, we will let you know, and you can either confirm the order on the correct terms or cancel it for a full refund.

Can I cancel an order?

If your order has not yet been dispatched, just contact us: we will cancel it and refund the full amount paid. Once you have received it, you can withdraw from your purchase within 14 days, as explained below.

Shipping

Where do you ship to, and how much does it cost?

We ship to mainland Portugal and to the destinations available at checkout. Shipping costs depend on weight and destination and are always shown at checkout, before payment. Find out more on our Shipping and Delivery page.

How long does delivery take?

In mainland Portugal, usually 1 to 4 working days after dispatch. During festive periods it may take a little longer, and if so we will let you know.

Who can receive the order?

Only a person aged 18 or over. The carrier may ask for proof of identity on delivery. Find out more on our Responsible Sale page.

Returns and complaints

Can I return a product?

Yes. You have 14 days from receipt to withdraw from your purchase, without giving any reason. For health protection and hygiene reasons, we cannot accept the return of bottles that have been opened or whose seal has been broken. We refund all payments received, including standard delivery costs, within a maximum of 14 days. Full details on our Returns, Refunds and Warranty page.

What if a product arrives broken or faulty?

Write to us at info@blemsaboresdeportugal.com, ideally with photographs and your order number. We will replace or refund it at no cost to you, including delivery, under the statutory guarantee.

How can I make a complaint?

Write to us at info@blemsaboresdeportugal.com. You can also use the Livro de Reclamações Eletrónico (Electronic Complaints Book) or contact an alternative dispute resolution body, listed on our Legal Information page.

Products

Where can I find ingredients, allergens and alcohol content?

On each product’s details and on the label. See also our Allergen Notice.

How should I store the liqueurs?

Storage and shelf-life instructions for each liqueur are given in its product details and on the label. Dairy-based liqueurs, for example, should be kept between 5 °C and 25 °C.

Personal data

We use your data only to process your order, meet our legal obligations and respond to your requests. We only send marketing communications with your consent. Find out more in our Privacy Policy.